What is your return policy on Boutique items?
We offer our customer’s store credit for all boutique items with proof of purchase. Please note that returns must be made within 14 days of purchase; this time window is adjusted for the holidays and return time frames will be posted online and at the boutique.
What is your policy on Fresh Flowers?
Blue Jasmine strives to provide a valuable customer service experience; and we appreciate all feedback regarding floral orders, security, and proper fulfillment. We have established a fresh flower policy to provide our customers with a complete understanding of how replacement orders or credits are processed:
• If a sender claims an order was not delivered, we ask that he/she allow at least 24-48 hours for us to investigate and determine what occurred. Please know that we make every effort to make the delivery on the scheduled date and timeframe. Non-successful deliveries, in many cases, are due to a delivery that was attempted on the scheduled date and timeframe but the recipient was unavailable. Therefore, it is imperative that senders provide us with the best number to reach the recipient. If delivery was scheduled for a specific date/timeframe and the recipient was unavailable we reserve the right to contact the recipient (may ruin your surprise); if we are unable to connect with the recipient we reserve the right to contact the sender and offer in-store pick-up or have us re-attempt a delivery; please note that the sender may incur an additional delivery fee. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation such as leaving on a porch may be out of our control, the sender will be notified in such cases.
• If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, please have the recipient and/or sender contact Blue Jasmine directly as we highly value all feedback. We will gladly work with you to ensure that all concerns are addressed and that all parties are satisfied; we handle these rare instances on a case-by-case basis. Please make sure that all concerns are communicated within 24 hours of the delivery. No accommodations will be made for any order should the recipient and/or sender not notify us within 1 day of the original delivery/pick-up date. Bear in mind that flowers are perishable and that proper care is required. It is the responsibility of the sender to review all of the information provided on this website relating to credits.
• Blue Jasmine reserves the right to reject or delay any online floral order that is questionable or incomplete. When we receive an order, we review the entire order to ensure we have all the information needed to ensure delivery or pick-up. If we determine that necessary information is not provided we will call or send an email to the sender to inform them and acquire the necessary information to fulfill the order. This may cause delay in delivery.
• Cancellations for all floral orders must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.
• Blue Jasmine is not responsible for any order where the recipient refuses to accept the item. Blue Jasmine will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.