Floral Orders & Delivery

Can I make changes to my order?

If there is a change to the delivery location or date, please contact us immediately. If we have already dispatched for delivery, we may require an additional delivery faire to re-route or re-attempt your delivery order. We process orders as quickly as possible, so once you place your order, we are not always able to accommodate your request. 

 

Do you accommodate special orders? / Is everything you offer listed on the website?

The offerings listed on the website are our most popular and versatile, featuring seasonal blooms in a garden-style look. If there is something that you don’t see, please contact us with your special request. Such requests can be for a sleek modern design; we are versatile and can absolutely do that for you, all you have to do is call! Other such requests may be regarding a special flower like orchids or peonies; in these cases we will do our best to source them for you. We ask for a much notice as possible (3-7days) for very specific bloom varieties. We want to ensure you that we are able to fulfill your request or, due to seasonality restraints, suggest an alternative bloom that will communicate the same look and feel.

 

Can I choose my deliver time?

We have 2 windows for delivery to accommodate receipts’ schedules as best as possible; if you know exactly when the recipient will be  home within our timeframes please make a note on your order form under “Delivery Timeframe.” Still have questions or need help? Please call the shop and we can help you with your order.

 

Can I get same day delivery?

Yes you may! Orders must be placed before 12pm EST for same day delivery. However, we do ask that you place your order for Valentine’s Day and Mother’s Day in advance. We cannot guarantee same day delivery on Valentine’s Day or Mother’s Day due to the volume of orders that must be fulfilled.

 

I see you only deliver Monday – Saturday, do you deliver on the Sunday of Mother’s day or the Sunday of Valentine’s Day?

Yes, we do offer delivery on Mother’s Day and Valentine’s Day for orders placed in advance.

 

What are the delivery “terms”?

Successful deliveries for online orders can only be made if starred fields on the order form are filled out completely. Our delivery personnel will make one attempt for the delivery so it is imperative that we have any special instructions as well as a contact phone number at the location where your flowers are to be delivered. Special instructions may include gaining access to gated communities, entry door in the back of the home, second floor apartment access is in the back of the building, etc. For same day deliveries, orders must be placed before 12pm EST. Deliveries are made between 11am - 2pm EST and 5:30pm – 6:30PM EST Monday – Saturday. Sorry we do not currently have delivery service on Sundays. We reserve the right to contact the recipient under any circumstances to attempt delivery. If your recipient is not home, we will leave the flowers as securely as possible in a location near the door and will contact the recipient to alert them of the attempted delivery. For business locations, if the recipient is not available or not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers find their way to the person safely. We also reserve the right to contact the sender directly with concerns about delivery, i.e. weather conditions, and/or other additional order fulfillment options. By using our website to order, you are accepting these terms and you agree to settle any costs associated with this order by using our secure online checkout page and agree to apply any and all applicable delivery charges based on the desired delivery location. Any errors or omissions to the checkout form may cause delay of your order and will need to be corrected before successful delivery can be made.